Frequently Asked Questions (FAQs)

Account and Login

• Visibility of my Profile and Account Information
• Reasons I Need to Provide Personal Data When Registering
• Registration: Receiving a Message That I Already Have a Betano Account
• The Screen Name Importance
• My Chosen Screen Name is Unavailable
• Can I Manage Multiple Betano Accounts?
• See all 18 articles

Payment and Withdrawal

• My Available Gaming Balance
• Reversed Deposit: Amount to be Credited Back
• Close Loop Policy on Transactions
• Tax | Withdrawal Fees
• Deposit Charges: Explaining if There are any Fees
• Transaction History: Categories I can Find
• See all 13 articles

Betting

• Important Update about the Betano Watch Party
• Viewing my Betting History
• Defining "Settlement"
• The Meaning of ''Stake'' in Sports Betting
• Accessing my Favourites (Competition and Sport) List
• Defining "GG" and "NG"

General Technical

• Contacting Betano's Customer Support
• Session Expiry and Account Security

General

• What is Considered a Business day
• What is Considered a day; From opt-in or Calendar day?
• Maximize the Video Window in Virtual Games