Why is my account restricted?

You might have received a message from us requesting a quick selfie to verify that your documents are indeed yours. If you haven’t uploaded the selfie by the given deadline, your account may be temporarily limited, in order to comply with local regulations.

To restore access, please upload your selfie here by choosing “other document”, then choosing in the document type dropdown “Other Document” again. 

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Our team will review and come back to you within 48 - 72 hours. 



 

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