Why is my account restricted?
You might have received a message from us requesting a quick selfie to verify that your documents are indeed yours. If you haven’t uploaded the selfie by the given deadline, your account may be temporarily limited, in order to comply with local regulations.
To restore access, please upload your selfie here by choosing “Other Document”.
Our team will review and come back to you within 48 - 72 hours.
Why do I need to upload a selfie when I have already submitted documents?
We understand this may feel like an extra step, but it’s a regulatory requirement we must follow to keep your account and our community safe. Submitting a selfie helps us confirm that the documents you provided truly belong to you. This is crucial for protecting your account and ensuring a secure experience for all players. Thank you for your understanding!