Unrecognized Charges

We want to inform you that we faced a delay from our payment provider between April 17th to April 19th, which caused some deposits to appear as a charge, a refund, and then a charge again.
We will suggest that you review any incoming bank transactions to verify that your personal bank account balance has been restored. If you find that this issue is still persisting, kindly upload your full April bank statement under Verification Process > Other Document(s) and contact us at [e-mail] or join our Live Chats so we can promptly review it for you.
Please note that as we are working to resolve this with the highest priority, we thank you for your trust, cooperation, and patience.