If you are unable to reset your password on your Android device when using our app (the app is opening instead of being guided to the reset page), follow these steps to resolve the problem:
1. Uninstall and Reinstall the Betano Application
▪️ Uninstall the Betano application from your Android device.
▪️ Open the email from Betano with the password reset link and click on the link.
▪️ The link should now open in your device's web browser, not the Betano app.
▪️ Follow the steps indicated on the screen to reset your password.
▪️ Once your password has been successfully changed, you can reinstall the Betano application from the app store.
▪️ Log in to your account using the newly created password.
2. Adjust Application Settings
▪️ Access the "Settings" on your Android device.
▪️ Proceed to the "Applications" or "Apps" section.
▪️ Look for the "Betano" app in the list of installed apps and tap on it.
▪️ Press "Application settings" or similar (the wording may vary depending on your Android version).
▪️ Then, choose "Default setting" or "Set as default."
▪️ Choose "Go to supported URLs" and select either "Open in a different app" or "Always ask."
▪️ Save the changes to the application settings.
▪️ Once you've completed these steps, go back to the email from Betano with the password reset link and click on the link. The link should now open in your device's web browser, allowing you to continue with the reset process.
By following one of these options, you should successfully reset your password on your Android device and regain access to your Betano account.
If you have further questions or need assistance, you can contact us through the official channels available in the footer of this page.