While we strive to provide a smooth gaming experience, occasional technical challenges may arise due to factors beyond our control. To minimize the impact of network and device-related issues, we recommend the following:
▪️ Use a stable and high-speed internet connection whenever possible.
▪️ Ensure that your device meets the recommended system requirements for optimal performance.
▪️ Close other applications or browser tabs that may consume bandwidth and processing power during your gaming session.
▪️ If the issues persist, contact your internet service provider or technical support.
Possible Delays: If you encounter low network bandwidth or your device's performance is suboptimal, it may lead to lags or delays by placing bets, spinning slot reels, or interacting with live casino games.
Responsibility of Network and Device: The performance of the network connection and the capabilities of your device are beyond our control. It is the players’ responsibility to ensure a stable and reliable internet connection and use a compatible device to access the gaming platform.
Reviewing Terms & Conditions: We advise referring to section 12.2.1 of our Terms & Conditions, where you can find further details on how we handle such cases and any associated responsibilities.
If you have further questions or need assistance, you can contact us through the official channels available in the footer of this page.