If you can not log in to your account, follow these steps to regain access again:
Step 1: Check Your Credentials
Ensure that you are entering the correct username/email address and password. Passwords are case-sensitive, so double-check your capitalization.
Step 2: Reset Your Password
If you've forgotten your password or suspect it might be incorrect, you can reset it:
▪️ On the login page, click on "Forgot Password?"
▪️ Enter the registered email address and your date of birth.
▪️ Follow the reset link sent to your email (Be sure to check your spam or junk folder if not received).
Step 3: Disable Browser Extensions
Browser extensions can sometimes interfere with the login process. We suggest temporarily disabling any extensions and trying to log in again.
Step 4: Use an Incognito/Private Window
Open an incognito or private window in your browser to log in to see if the issue is related to your browser settings.
Step 5: Try a Different Browser or Device
Use a different browser or device to log in to see if the issue is specific to one browser or device.
Step 6: Check for Service Outages
Visit our official social media channels or website status page to check for ongoing service outage announcements affecting login functionality.
Step 7: Contact Customer Support
If you've tried all the steps above and still cannot log in or suspect your account has been compromised, contact our Customer Support team immediately and provide us with all relevant details, such as error messages and steps you've taken to troubleshoot the issue.