If you have changed your password but still cannot log in, try the following steps to troubleshoot the issue:
1. Verify Correct Password Entry:
Double-check that you are entering the correct password, paying attention to capital and lowercase letters as well as any special characters.
Ensure that the language settings on your keyboard are correct to avoid any unintended input errors.
2. Restart Device:
Try restarting your device. This can help clear any temporary glitches that may be affecting the login process.
3. Use a browser:
If you use our app and it doesn't accept your new password, try to log in from a browser.
4. Use "Forgot Password" Feature:
If you are certain that you cannot recall your correct password, use the "Forgot Password" process on the login page to reset your password. Follow the instructions sent to your registered email address to create a new password.
Also, if you have saved an older login, make sure the old password is not applied automatically.
5. Check Username or Email Address:
During the login process ensure that you use the correct username or email address you registered with.
6. Contact Customer Support:
If you have followed the above steps but still cannot log in, contact our Customer Support to help you identify and resolve any issues related to your account.
When contacting Customer Support, please provide us with as much information as possible, including your username, registered email address, and any error messages you encountered during the login process. This will help us assist you more effectively and resolve the login issue promptly.