Account Blocked due to an Incorrect Password

If your account has been blocked due to multiple incorrect password attempts, you can take the following steps to reactivate it:

Option 1: Change Password through Password Reset:

1. Go to Betano homepage and click the "Login" button in the top right corner.
2. Click "Forgot password?" and enter the registered email and your date of birth. You will receive an email with a password reset link.
3. Create a new password following our platform's password requirements.
4. Once you have reset your password successfully, try logging in again using your new credentials.

Option 2: Email Customer Support:

1. Send an email to [e-mail] from your registered email address.
2. In the email, state that you wish to unlock your account and provide any necessary account verification details.
3. Our Customer Support team will review your request and perform the required actions to unlock your account.

Please note that if you choose Option 2, it may take some time for our Customer Support team to process your request. Option 1 allows you to reset your password and regain access to your account more quickly.

In either case, please use a strong and secure password when resetting it.