Verification Process: Expired | Canceled Card

If a card linked to your account is no longer in your possession, you may be asked to provide one of the following documents for verification:

• the official document issued by the bank confirming the card's cancellation, or
• a screenshot of the cancellation email from the bank, or
• a screenshot from your banking app showing the card's status as canceled or lost.

To upload the document, go to My Account → Profile → Verification Process and select the "Other document" option.