While we understand you may want to change your username, it can’t be altered for various reasons. Once a username is chosen during the account creation process, it becomes a permanent identifier linked to your account.
Why can’t I change my Username?
Ensuring the security and integrity of our user accounts is our top priority. By maintaining a fixed username, we can protect your account from potential unauthorized access and provide you with a consistent experience across all of our platforms.
Considerations for Choosing your username
When creating your account, we recommend picking a username that you are comfortable using for the long term. Your username should be unique, recognizable, and memorable to you. In addition, avoid including sensitive information or personal details in your chosen username for greater security.
Other Account Details
Although the username is permanent, you can alter other account details such as email, mobile number, address, occupation & Industry, PEP/HIO Status by going to My Account -> Profile -> Personal Details. Also, to change Identification details such as Name or Surname, you can always contact our Customer Support team