Troubleshooting frequently encountered issues

In order for troubleshooting common issues you can:

Check Internet Connection: Ensure that you have a stable internet connection. If your connection is slow or intermittent, it may affect your ability to use the website properly.

Update Your Browser or App: Make sure you are using the latest version of your web browser or app. Outdated browsers or app versions can sometimes have compatibility issues with our platform.

Uninstall/Reinstall application: If you use our mobile application, please uninstall and reinstall it, and try again.

Logout/Login: If you use a web browser, please log out and login to your account, and try again.

Try a Different Browser: If you're encountering problems on one browser, try using a different browser to see if the issue is browser-specific.

Restart Your Device: Sometimes, simply restarting your computer or mobile device can resolve temporary glitches.

If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice. We can provide personalized assistance and help resolve specific issues you might be facing.

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